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Customer Service Associate Expert - Oakland

YOUR RESPONSIBILITIES Here s what we ll count on you to do:
Create happy customers we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve.
Provide exceptional service so customers stay longer we bring our life experiences, knowledge and passion for exceptional service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans.
Offer thoughtful product and service recommendations we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience.
Have serious fun we don t take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it!
YOUR QUALIFICATIONS What we re looking for in an Expert:
You have a High School diploma or GED
You re a pro on the computer
You know how to juggle multiple tasks at the same time
You have an excitement about mobile devices and/or technology
You have the flexibility to work any shift, including nights and especially weekends
Ability to embrace change and adapt as we continue to define this new role
Ability to read and follow instructions for specific customer resolution tasks
Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers
Ability to work as part of a team to achieve individual and team results
Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role
Also responsible for other duties/projects as assigned by business management as needed
Come on. You know this is the challenge you ve been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go! Let s do this already!



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